Privacy Policy

What personal data we collect and why we collect it

We have a strict policy that only allows personal information to be used for limited purposes. We will never sell it or share it with another organisation for any reason.

Contact forms

We collect your contact information only for the purposes of replying to your message.

Course application forms


The information you provide on this form will only be used and retained in relation to the course or courses applied for and (if appropriate) future courses. Please write to us or email info@rachelcooperviolin.com if you wish to withdraw your consent to using information in this way.

If your application is successful we may ask you about future contact for other limited purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies

A cookie is a small file that is available to be placed on your device whilst browsing this web site.  Your internet browser is normally set to accept cookies by default, but if you wish to do so, you can choose to alter this setting to prevent cookies being placed on your device.

If you accept, when you visit our website, a cookie file is added to your device with the intention of enhancing your browsing experience.  We use cookies to help analyse web traffic and they allow us to provide you with a better website by enabling us to statistically monitor how our pages are navigated and which pages visitors to our sites find useful and which they do not..  A cookie can also remember things like your preferences, and on some sites, if applicable, what’s in your shopping basket.  If you choose not to accept cookies you may lose these functions.

A cookie contains anonymous information and each cookie is unique to your browser.  A cookie does not give us access to your computer nor any identifiable information about you.

If cookies have been placed on your device, you can choose to delete them by going to your browser settings.

Tracking

This website does not track you.

How long we retain your data

Our policy is to delete medical and dietary details held once at least two years has elapsed from the last course or activity attended. Other student details are retained because it is important that an accurate historical record is maintained of attendance at courses. The reasons for this include child protection and requests that may be made by students for references. Details of parents, carers, teachers and supporters are retained for as long as deemed to be relevant or necessary.

Concert programmes and similar documents are also retained for archive purposes.

If you use your credit or debit card to purchase from us or to make a donation we will ensure that this is carried out securely. Our card payments are processed by third parties who are accredited with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store your card details.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

Your data is stored on secure UK or EU-based servers, which are regularly backed up. Your connection to this site is via https and protected with TSL, meaning that any data you send to us is encrypted.

What are your rights?

If you have an account on this site, have left comments, or submitted a form you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

In order to exercise your rights, or if at any time you wish to have you or your child taken off our contact lists, or if you have further questions, please contact:

info@rachelcooperviolin.com

You also have the right to lodge a complaint to the ICO.